Multi-functional Cleaning Kit

At ValexPrime, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

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  Returns are accepted within 7 days of receiving your order.
  
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  Items must be unused, undamaged, and in their original packaging.
  
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  Products showing signs of use, damage, or missing parts are not eligible for a refund or exchange.
  

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

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  Personal care products
  
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  Opened accessories
  
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  Used products
  

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and provide a replacement or refund if approved.

Refund Process

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  Once your return is received and inspected, we will notify you of the approval status.
  
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  Approved refunds will be processed within 5–10 business days.
  
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  Refunds for Cash on Delivery (COD) orders will be processed via bank transfer or another mutually agreed payment method.
  

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding our Refund Policy, please contact our customer support team.

At ValexPrime, we are committed to providing fast, free, and reliable delivery across the United Arab Emirates (UAE).

Delivery Coverage

We currently deliver across all Emirates in the UAE.

Processing Time

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  Orders are processed within 1 business day after order confirmation.
  
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  Orders placed on weekends or public holidays will be processed on the next business day.
  

Delivery Time

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  2–5 business days across the UAE.
  
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  Delivery times may vary depending on your location.
  

Free Shipping

🎉 We offer FREE Delivery on all orders across the UAE.

There is no minimum purchase required.

Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) only.

Please keep the payment ready when your order is delivered.

Delivery Attempts

If the delivery cannot be completed due to an incorrect address, unavailable recipient, or unanswered delivery calls, we may contact you to arrange another delivery attempt.

Delivery Delays

Occasionally, deliveries may be delayed due to public holidays, weather conditions, or other unforeseen circumstances.

Contact Us

If you have any questions about shipping or delivery, please contact our customer support team.